Refund Policy | Smalltown Boy AI
Last updated: October 2026
This Refund Policy explains how Smalltown Boy AI handles refund requests. Every purchase on this site is a one-time payment for a number of clips; nothing renews and there is no subscription to cancel. It is part of our Terms of Service and is shown at checkout. For what one clip is, see the about page.
Failed runs
A run that fails puts the clip back on your balance automatically. You do not need to ask for it.
7-day window for unused purchases
You can request a full refund within 7 days of a purchase if none of the clips from it have been made. We refund the payment and remove those clips from your balance.
When a refund may be considered
Outside the 7-day window, we consider refunds or credit adjustments for:
- A duplicate charge or a clear payment error
- A charge you did not authorize
- A major technical problem on our side that prevented you from making the clips you bought
When a refund is unlikely
Refunds are generally not available for subjective dissatisfaction with a finished clip, the photos or prompt you chose, clips that have already been made, or a change of mind after use.
How to request
Contact support@smalltown-boy.com from the email address used at purchase, with your order details and a description of the problem. We reply within 3 business days.
Processing
If a refund is approved, it is returned to the original payment method through the provider that processed the purchase, as shown on your receipt. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.